Category Archives for Social Media Marketing

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The Facebook Pixel: What It Is and How to Create and Install It

The Facebook Pixel: Why You Need it &How to Get it.

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Organic Reach is Dead, Long Live the Facebook Pixel!

Marketers have been trying to wrap their heads a round Facebook since  2006 when the platform opened membership to anyone over 13 years of age. Originally seen as an online hangout for college kids and later expanding to become the most popular social network in the world, smart marketers have been trying to figure out how to get the most out of the platform in a world of ever changing rules and offerings. There are literally dozens of tools that the social-giant offers to brands looking to capitalize on the enormous audience Facebook brings, but perhaps none offers as much value to the savvy marketer as does the Facebook Pixel!

If you read my blog about how Facebook has been steadily cutting down on the amount of Facebook organic reach that brands can hope to achieve on their own individual fan pages, you may have come to the conclusion that I’m pretty anti-Facebook. True, I have been irritated by how the rules of the game completely changed around all the companies who may have already invested quite a bit of their limited resources into building a large Facebook fan base (which is almost but not quite a total loss at this point), but even so, I’m still a very strong advocate of Facebook’s value as a marketing tool for businesses of any size. The trick is to know where Facebook’s strength really lies these days, and for my money (and likely for yours as well, assuming you are trying to market on a budget), the Facebook Advertising product is the sweet spot of the 8 million lb gorilla. That’s where the hero of our story- the Facebook Pixel enters the picture…

In October of 2015, Hubspot published an infographic that went into some of the reasons that Facebook has such HUGE potential for brands. Among the insights they provide are:

  • There are 1.39 Billion active monthly Facebook users.
  • There are 1.19 Billion active monthly mobile Facebook users .
  • The average Facebook user spends 40 minutes per day using the platform.

So, it goes without saying that there are a lot of people using the platform. Nothing shocking there.

The real strength of the platform is it’s targeting ability though! You can super target your ads by things like geographic location, age, gender, and device usage- just like you can with Google AdWords.  What Facebook allows you to do that Google doesn’t however is to target by interest (you know all those things you have “liked” over the years? Sports teams, music, hobbies, cars, foods, etc? You’ve been helping Facebook categorize you all these years). You can target by a user’s behavior, by a target audience’s connections, and by retargeting people who have been on your website already- using the Facebook Pixel!

As long as you already have a fan page set up for your business/brand, you have access to the Facebook Pixel, which is a free tool that the social network makes available to you to install on your own page should you wish to take advantage of this awesome tracking tool for your social media management! The Facebook Pixel allows you to:

  1. Build a custom audience (or audiences) from your own website for remarketing.
  2. Better optimize ads for increased conversions.
  3. Track conversions and show which ads led them into your cash register.

For those who aren’t familiar with the term “Remarketing”, it’s the science of second chances. Basically, it’s a series of efforts to make a conversion with an audience that has previously shown interest in your brand or your offerings, but didn’t follow through and convert the first time. The process can differ quite a bit depending on what brand or media you are using, but in the case of the Facebook Pixel, retargeting is about installing your custom Facebook Pixel into the code of your own website. When a visitor comes to your webpage, the pixel is picked up in their cookies. This allows two important things to happen…First, it allows you to track them from your Facebook Business Manager page. It will tell you what pages they were looking at so you have a better idea of what they were interested in. Second, it will allow you to specifically target them with your paid Facebook ads!

Have you ever been browsing an online store, looked at a product, and then- for one reason or the next- decided not to buy? Maybe you decided that to hold off while you look for a better deal, or maybe the shipping and handling scared you away. The next time you sign into Facebook though, you notice an ad for that same store…or maybe even for that same product, but the ad mentions 20% off if you click the ad. Perhaps you grumbled about Facebook knowing everyone’s business (which it does, though- let’s be honest- that’s really our own fault), be put then made the purchase anyways. That’s retargeting with the Facebook Pixel.

Even if you don’t have an e-commerce site, the Facebook Pixel can still be a great tool for your business. If you have a blog for your service business (and you should DEFINITELY have a blog of course) for instance,  you can add the Facebook Pixel to a particular blog post and then retarget those readers on Facebook with an offer specifically related to the blog post that they had already shown interest in!

 

Alright, let’s create that first Facebook Pixel! To start with, go to https://www.facebook.com/ads/manager/ and sign into your account. It should look something like this:

Facebook ads manager orlando marketing agency ripcurrent

 

Once you have logged on, click the “Tools” drop down menu, and choose “Pixels”. This will bring up a pop-up box that asks you to name your pixel:

facebook pixel pop up box orlando marketing agency ripcurrent

It doesn’t really matter what you call it per se, but I like to name individual pixels with the company name followed by the product or product line name that the pixel will be used to promote.

 

Facebook will then give you the option of either emailing the code (if you have a digital marketing agency who helps you build traffic with your social media program, this is where you give them access to the pixel), or you can pull the code yourself as shown below.

 

Facebook pixel code orlando marketing agency ripcurrent

 

Now, if you know how to work the back end of your site, you’re going to want to add this code to the header of your site, but if you’re not comfortable messing around with such things and you use WordPress to build your site, you might want to download one of the plugins that makes this easier. Just got to the plugin store and search  “insert headers” and choose one that has a good rating.

 

 

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9.5 Things I Have Learned From A Year of Publishing on LinkedIn

What Works (and What Doesn’t) When Publishing On LinkedIn

A Look Back at What I Have Learned About The Platform…

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Roughly a year ago, I decided that I would make a point of publishing new content on (what was at that point) the fairly new LinkedIn Publisher platform, and try to do it on at least a semi-regular basis. I had been on the LinkedIn platform since 2005 and was a big fan of it’s potential as being more than a simple online resume tool, but rather as a powerful marketing tool, and I was excited to try my hand at doing a personal blog (or sorts) that already had a built in audience…Publishing on LinkedIn saved me the HUGE task of chasing down an audience!

 

It’s been a little over a year (as of today…July 30 2015) and I’ve posted 16 pieces in that time. Some of them have had considerable success, and some have landed with a resounding thud (well…that’s not true…most of the bad ones actually produced SILENCE). The experiment was to see first hand what works and what doesn’t work, as well as to see what effect it would have on my personal brand.

So that you might be able to skip over some of the ramp up I have had this year, I give you my own personal findings as well as some info from the experts along the way. None of this stuff is what I would call “scientifically proven”…it’s a cross between anecdotal and a fair amount of evidence based assumptions, but it should give you a good jumping off point for figuring out what content performs best on LinkedIn Publisher!

 

1. “How To” Posts Are The Surest Path To Views.

This should come as no huge shock to anyone who does content on a professional or even semi-pro level, but articles that teach people specifically HOW to do something tend to be some of the most popular and are definitely the safest best to catch on. You can do a piece about how to set up a Facebook cover photo in Canva, how to cut your computer’s boot up time by using a few readily available online tools, or how to do a Gmail mail merge and you are almost certain to get some interested views/engagement (Assuming you have at least a respectable network of connections). The trick is that you have to show some real detail; skimming over steps in the process is a sure way to lose the interest of your audience.

Some of my favorite how-to pieces are from Neil Patel off Crazy Egg/KissMetrics fame.  Whether on his blog or when he is publishing on LinkedIn, his articles are always very in-depth (with some great visuals) and always packed with valuable  and specific How To content. The image below was taken from his recent “How to Generate Leads From Content Marketing” article and it show’s the clear and approachable way he does things. It’s a great template for how to create fantastic and relatable How-To content that is share-worth!

 

neil patel bl

 

2. Humor Posts Can Work Well For You, But They Can Also Work Against You.

linkedin publisher fail

The second article I ever published was a tongue-in-cheek piece entitled “”I Think I Need to Break Up With Your Email Newsletter”. It was written over the space of about 45 minutes, and it was a farcical Dear John letter to a corporation where I dissolved a floundering romantic relationship with an increasingly abusive email newsletter. It had a real point, but it was definitely written to be lighthearted and a bit ridiculous. I figured I would see a couple of hundred views, but instead it went on to drive more than 11,000 read, nearly 500 likes, 73 comments, and several hundred shares. I was elated! This was the power of well directed humorous writing, and I was hooked.

The problem was that I misunderstood what had happened. I made the mistake of thinking that humor was the key to the article’s success. It certainly helped of course, but the real reason it caught on was because it was relateable and gave voice to a problem (or at least an irritation) that most of us have. By focusing strictly on trying to be clever, I completely missed that important  piece of the puzzle when I latched onto the ha-ha’s.

My next several pieces were all humor laced rants about issues that I was facing. Honestly, I still think a couple of them were some of my funniest work to date, but none of them really caught on. Why not? Because I wasn’t delivering real value or giving voice to my audience. I was ranting about business issues that irritated me and using a string of one-liners to do it. I made it about myself and my circumstances and ignored the larger audience, and they responded by not responding.

It took me another 6 months to fully realize where I had gone wrong and then use that knowledge to write another piece that would actually get some legs under it.

The lesson I learned was that humor can be a very powerful tool when publishing on LinkedIn, but it has to be used to accentuate the content,  and not to actually BE the content. Value first- laughs second.

 

3. Long Form Content Get’s the Most Shares…and Respect.

This is the one that flies in the face of what so many people have assumed to be the truth over the past few years…

We live in a “BuzzFeed” culture where people have short attention spans and are always looking for small “snackable” nuggets of content, so well intentioned but misinformed people have been telling anyone who will listen that your posts should be quick fly-over pieces…no more than 500 words so that you don’t lose your audience.

The problem is that this isn’t true.

Oh, sure it’s true that people really do have shorter and shorter attention spans and that they do like quick “snackable” bites of content, but they also want quality and in-depth content, and study after study shows that long-form content performs best.

Noah Kagan (the entrepreneur who brought us AppSumo, which is awesome…if you aren’t already on their newsletter, get on it…some of the writing is amazing) did a study of 3000 LinkedIn Publisher posts last year for his blog OkDork, in which he pulled apart what posts on the platform performed the best. There were several characteristics  that the most successful posts had, and one of the most telling of them was that people DO perform long posts (specifically, those that range between 1900 and 2000 words).

“Okay, but I thought you said they want quick and easy to digest content…”.

They do. You need to make sure that your content is broken down into bite sized snacks by using bold headings, bullet points, and images to break up the content (sort of like I have done here). That makes it simple for people to pull small chunks of information out of a larger and deeper piece of content. It’s easier on the eyes, it’s easier to take in, it’s easier to retain, and it still allows you to go in-depth with the larger article and provide the kind of information that people will pay attention to!

 

4. Use BuzzSumo to Find Well Performing Topics.

For those not yet acquainted with BuzzSumo, this free-mium product is an awesome research tool for finding out if a particular topic is already getting traction on line, as well as to find out who is already sharing information about said topic. This info is VERY useful for deciding what topics you will select to write about, as well as to find out who you may want to reach out to when sharing your posts. This works for getting more views on your blog, articles, and yes- for LinkedIn Publisher pieces. Simply go to BuzzSumo and type a topic into the search bar. The tool will then (on the free version) show you the top 5 pieces of content (based on shares) in regards to that topic, and by clicking onto those share numbers, you can also see WHERE those pieces were shared.

This will allow you to pick topics that already have a proven audience, but it will also allow you to make sure that you aren’t getting into a massively crowded swimming pool if you don’t really have a new and fresh angle to add to the topic when you are publishing on LinkedIn.

I’ve recently begun using the tool when doing client blogs to make sure that the topics we write about are relevant as well as to know who I can share the content with. Chances are, if someone already shared a few articles/posts about the same subject, they may be interested in sharing (or at least reading) a fresh take from you as well!

buzzsumo screen shot

I’m not saying that you should ONLY write about things that are going to get big shares, but when you are putting together “Tent Pole Posts” (the “big gun” pieces that you plan to build your reputation around), knowing whether or not the topic already has an audience can save you a lot of time and heart break!

5. End Your Posts With A Call to Action.

I’m still going back into my posts and doing this one…

If your post does well, and people find it…start interacting with it, sharing it, all that good stuff…do you have some sort of end goal in mind for what you want them to do? Chances are you want them to connect with you, to follow you, or (gasp!) buy something from you. Do they KNOW what they are supposed to do though? If you don’t have a clear call to action, chances are that they don’t!

See the screen cap below for an example of how to add a call to action as well as how to link to previously existing content (which is #7 if you were curious)…

linkedin call to action

6. Link to Your Other Posts (Once You Have A Few).

For anyone that does SEO on any level, the concept of internal linking is pretty common and basic stuff. It’s just linking from one page to the next on your site so that visitors (and the search engines) can move from one piece of content on your site to the next. It helps them find further information that might benefit them and it helps you keep them engaged and on your site longer.

The same basic principle applies to LinkedIn Publisher. Once you have a small handful of posts published, it’s a good idea to go back into your posts and start cross linking as much as you can. Besides helping you spread the messages you have already written to a new audience, you also increase the chances of adding these people as followers once they see the wealth of your knowledge.

7. Share Your Post on Twitter and Facebook With a Link Back To Your Post.

Linkedin Publisher gives you the option to push your piece directly to Twitter during the same step where you confirm posting the article to LinkedIn. To say the least, this is never a bad idea. It’s been my experience that having your post shared on Twitter will only get your post in more hands, and that -if LinkedIn sees the piece starting to get a lot of views- they will often give it a bump themselves and maybe even feature the piece in one of their Featured Categories, or even on their Pulse platform. If you can get your post featured on those, you’ll definitely see yourself get some quick traction!

So, while it should go without saying that you want to share your posts on other social networks, remember that there is a strategy of a larger pictures as well: to get LinkedIn to notice the additional traffic!

8. Opinion or Philosophy Pieces Don’t Generally Catch Fire As Often.

The problem with Opinion or Philosophy posts is that a.) They are subjective…what you see as sage wisdom might not fit the truth others experience, and b.) these posts are really about you and not about your audience, so you have a far smaller chance of them resonating or even being read.

That’s not to say that I don’t think you should ever write these types of pieces. Sometime we all have to put a piece of ourselves out there for the world to chew on…it’s therapeutic, but just understand that -generally- you might be speaking to an audience of one.

9. Results Are Not Always Consistent- Don’t Take It Personally.

My first post has- to this date 706 views. I’m pretty lucky to have gotten that many since it was pretty rough. No pictures, no links, and it was based on educating a very small selection of niche of people. That’s fine though- it was a jumping off point, and most articles don’t get that many views. The real problem came with my second post…It got over 11,000 views, 481 likes, and 73 comments. The post was picked up by Pulse and became one of the top 100 posts that month. I was in writer heaven!

The issue of course is that I got a tiny little taste of online fame right at the beginning of my LinkedIn Publisher career, and that created a monster.

I spent months afterwards trying to re-capture lightning in a bottle. I obsessed over the the counter on each subsequent post, and to this day I haven’t been able to get that kind of engagement again. About 6 months later, I did end up back on the weekly top 100 list, but it wasn’t the same.

I’ve come to realize since then that there is no real consistency. There is no formula for sure-fire success with the platform other than to consistently publish amazing content so often that people get upset when they don’t see you post for more than a week. Neil Patel is the most immediate example of this.

The lesson though is that you can’t take this stuff personally, and if you are expecting to go “viral” every time you write a new post, you are inviting a world of ego-hurt onto your self. Post because you have something to say. Post so that people can get to know you. Don’t post simply for the glory- nobody hit’s a home run every time they are at bat.

9.5- Tweet your post to “Tip@LinkedInPulse”.

This is a very cool tip that I picked up from from several of the biggest names (or at least the biggest numbers) in the LinkedIn Pulse game…By tweeting your post with “Tip@linkedinpulse” youpass the article under the nose of the editorial team for LinkedIn Pulse, and drastically increase the chance they will actually see your article and give it a coveted seat on the LinkedIn Pulse bus!

 

 

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Needless to say it’s free to sign up, and you can do so with a few clicks into the orange box on the right of this page!

 

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Brands and Social Media Managers Watch Organic Reach Drop Off a Cliff…

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If you are a Marketer, chances are you aren’t exactly looking for activities to keep yourself busy, so if you spent any amount of time (and let’s not forget MONEY) on Facebook ads over the past few years to drive new Likes to your Facebook page, you have plenty of reason to be a little upset with the social media giant, who has recently admitted what most of us have known for the past year: That Facebook is dropping organic reach for brands to just a hair over zero.

The official announcement is nothing surprising, and certainly nothing sudden. Facebook has been increasingly cutting down on it’s “organic reach” for brands over the past couple of years, and as of February (2015), the world’s largest social network has dialed it back even more.

How bad is it? Well, according to AdAge (http://adage.com/article/digital/facebook-cuts-brands-organic-reach/295881/ ), only 6.15% of of a company’s “fans” (who, by the way, implicitly chose to follow the company’s Facebook fan page in the first place) will see an organic post by that company unless that company pays a premium to have that post shown in people’s feeds..and that’s the number going IN to the month, before another promised January reduction. Perhaps not coincidentally, Facebook average cost per ad has increased more than 250% while the organic reach was being slashed. I’ll let you come to your own conclusions on that one.

For those of you who aren’t familiar with what exactly “Organic Reach” is, it refers to how many of a brand’s “fans” are shown a post you make on Facebook when you haven’t paid Facebook to show it on their timelines. It’s how many people see your brand’s posts for free.

Facebook is -of course- putting much a happier spin on the nature of this change than many of the businesses who are finding their hard-won audiences eroding before their eyes. According to Facebook, the change is simply an attempt to improve user experience by de-cluttering the (admittedly) overly busy news feeds of all of its millions of users. On paper, that’s a good thing. I’m sure we can all name a few brands who were basically spamming their fans usually out of sheer ignorance of how one actually uses Facebook more than out of any sinister plans.

The problem is that those aren’t the only businesses that are being (basically) wiped off the face of the platform. Take the little independent cafe that would post to their fans that they are hosting a weekend fundraiser for their customer-favorite server who is raising money to adopt a little girl from South East Asia. Chances are, most of their fans will never see that unless the store purchases an advertisement. Obviously, this is a bit of a melodramatic example, but it gets the point across.

The biggest losers in this sprint to zero are all the brands that tried to out-think the experts by killing their actual websites and simply using their Facebook Fan Pages as their de facto homes on the web. I’d like to say that there aren’t many who fall into that category, but between 2008 and 2012 during the height of Facebook’s huge surge in popularity, many smaller businesses- low on time and resources- made the switch, and have subsequently found themselves renting an marketing house on increasingly shaky leased ground.  Those businesses had might as well be invisible.

Now, let’s be honest– we all know Facebook is a for-profit company…there are shareholder to keep happy, employees to keep fed, and Zuckerberg’s hoodies don’t grow on trees. Selling ad space is how they keep the service “free” for all of us, and that is actually a good thing. Facebook has some of the strongest targeting features you can find, and the service has provided proven results for companies that know how to use the ads platform correctly. The problem isn’t that they want to sell you ads. The problem is in how far they have cut the organic reach  back. How far back? Estimations place it in the 4% (and dropping) range after this most recent change.

So, realistically, what does this mean for most businesses?  If your marketing plan uses the free features of Facebook as a cornerstone for attracting or broadcasting to your fans, it’s no longer a solid long term plan. By all means, keep updating your page since many of your fans will still stop by to check for updates, keep sharing your more awesome and relevant content, and keep using it to interact with your fans in real time, but don’t make it a time and money consuming pillar of your marketing strategy unless you have the budget and the know-how to effectively use Facebook ads.

If you DO use Facebook ads- and I believe that you definitely SHOULD- use them to move people to a landing page on your own website, and not to buy new “likes” for your Facebook page. By focusing instead on buying clicks to a relevant landing page on your own site, you really will “own” the lead, and- more importantly, you’ll be able to continue the relationship with your new leads through your email marketing efforts far more consistently than by trying to rely on organic Facebook posts.  Besides that- it’s a simple thing to ask someone to like your Facebook page once they are on your email list anyways- and that’s FREE!

Interested in seeing Facebook’s official take on the updates? Read more at:https://www.facebook.com/business/news/Organic-Reach-on-Facebook